Privacy Policy

Without an account: nothing that identifies you. Your saved phrases, notes, favourites and accessibility settings stay in your own browser and are never sent to us.

With an account, we collect:

• Email address — to sign you in and let you reset your password.
• Name — to address you in the app.
• Mobile number — to help recover your account and to contact you about the service. We do not send marketing messages and we do not sell or share your number.
• Your preferences (language, caption text size, contrast, vibration) — so the platform works the same way on your other devices.
• Saved and custom phrases — only if you choose to sync them, so they appear on your other devices.

If you offer a service, your public profile shows your name, photo, service, skills, experience, pricing, and your city and general area. It never shows your full address, and we never ask for one.

Your phone number stays private. It is not on your public profile, it is not sent to a customer’s browser, and it is not in our search results. A customer can only see it if you accept their request and then choose to share it with them, and you can stop sharing at any time.

Messages between a customer and a provider are private between those two people. Our admin team can read a conversation when someone reports it, and we may have to provide messages if the police or a court lawfully require it. We delete old messages, keeping only those attached to a report we are still looking into.

Work requests and reviews are kept while your account exists. Reviews you write are shown publicly with the name on your account.

Service providers may choose to upload documents so our team can check a profile before approving it. This is optional — you can offer a service without uploading anything. The documents may include a government photo ID, a disability certificate, or a skill certificate.

We do not store any ID number. There is no field anywhere in our system that holds an Aadhaar number or any other document number. We ask you to cover the first eight digits before photographing an Aadhaar card, and never to type the number into a message.

Why we collect them: only to check that a service profile is genuine before it goes live. We use them for nothing else.

Who sees them: only the Deaf Help India admin team. They are stored privately, are never shown on your profile, are never sent to customers, and cannot be opened by anyone else. An admin views one through a link that expires after one minute.

How long we keep them: we delete the document once we have decided, and in any case within 30 days of the decision. What we keep afterwards is only the decision itself — that a profile was checked, when, and by whom. You can delete an uploaded document yourself at any time from your service profile.

A disability certificate tells us something private about your health. You never have to give us one. If you would rather not, do not upload it — it will not stop your profile being approved.